Shipping & returns
If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Please contact us through email and we will provide a return label and resolve your issue! You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Cook Feed & Outdoor uses weight and dimension based shipping which are calculated using UPS standard retail rates. Shipping will not be allowed to PO boxes or rural routes. If you are ordering a lot of product or something that will weight over 400 lbs and would like us to calculate LTL pallet shipment we can do that if you’ll send us a message with what you’re needs are and possibly save you money.
Depending on the amount of orders we are working on at the time, we will typically pack your order in 1-3 days. Once the product is packed for shipment we will charge the card you’re using and hand off to the parcel service of choice. Once there you will receive a tracking number so that you can be updated with appropriate shipping progress.